Policy

Refund & Returns Policy

Because Replen is a consumable food product, we cannot accept returns of opened packs for hygiene and safety reasons.

Damaged or incorrect item

If your pack arrives damaged, sealed incorrectly, or isn't what you ordered, email hello@replen.ng with your order number and a photo within 7 days of delivery. We'll review the issue promptly and take the appropriate action.

Order didn't arrive

If your order doesn't arrive within the estimated delivery window, contact us and we'll investigate with the courier and work to resolve the issue as quickly as possible.

Payment issues

If a payment fails or is declined, no charge is made. If you're charged twice for the same order, email us with your order details and we'll investigate and process any verified duplicate payment accordingly.

Last updated: January 2026.